If you wish to make an informal complaint you should ask to speak to the Manager. The Manager will be able to informally help identify what is concerning you. If you are not satisfied with the response, you may wish to make your complaint formal.
If it is decided that further clarification of any of the details of the complaint is necessary, then you may be invited to attend a meeting with the investigating director.
If you are still not satisfied with the response to your complaint, you have the right to make your complaint to one of our funding bodies. We will advise you how to contact them.
If you wish to proceed formally, you should set your complaint down as clearly as possible and send it to the Bridge Programme Director.
Receipt of your complaint will be acknowledged within seven working days of receiving it.
Your complaint will be investigated by a director who will examine the facts of the case (within fourteen days of the complaint's receipt) in order to establish a course of action where required.
You will receive a formal reply within ten days. Should the need for disciplinary action of a staff member or volunteer be identified, the disciplinary policy will be put in motion.